FLAGSHIP 01
Your community is talking. Your CRM is deaf.
Every day your Discord, Slack, and forums generate buying intent, churn signals, and product truth. None of it reaches the systems that run your business.
WHAT WE'D ACTUALLY BUILD
In plain terms: we read your Discord or Slack, work out which customer is speaking, decide whether it is a buying signal, a churn risk, or a bug, and write that into your CRM or ticket queue automatically, with a person able to review anything the system is unsure about.
THE PROBLEM
Why this is broken today
Community platforms were never built to talk to revenue systems. The intent is real; the pipeline to act on it does not exist.
A community-native business treats conversation as a first-class business input. Membership, intent, and sentiment resolve to the same identities your revenue systems already track, and automated workflows act on them within hours instead of quarters.
Community as a support cost centre
Community as a revenue signal source
Anonymous handles
Resolved identities across CRM and product
Weekly digests nobody reads
Routed signals with owners and SLAs
Sentiment dashboards
Scored intent with confidence and review loops
WHY THERE'S NO TOOL FOR THIS
The software category that used to solve this has left the building.
As of 2026, a mid-market community-led business can no longer subscribe its way out of this problem. The tools you would have bought three years ago have consolidated, moved upmarket, or shut down, which is exactly why we build the connection instead of reselling one.
Orbit.love
Wound down its hosted community-signal product in 2022 after the team was acquired by Postman. The category's original tool is no longer buyable.
Commsor
Moved from community signals into warm-intro and referral software, then was acquired by The Swarm in July 2026, with the Commsor products being wound down.
Common Room
Repositioned as an enterprise AI GTM platform priced for large RevOps teams, and in July 2026 Zoom announced its acquisition to fold it into a revenue platform, further out of reach for a 10–200 person business.
What's left
A fixed-price build on the systems you already own, with the identity graph and routing logic as your asset rather than a vendor's.
Verified against public company announcements, August 2026.
WHAT YOU GET
Outcomes, not deliverable lists.
THE ARC
Four phases. 30–60 days.
Define
Signal inventory, success metrics, and constraints.
Design
Architecture, agent graph, and evaluation plan.
Build
Production deployment with observability from day one.
Measure
Outcome reporting against the metrics we agreed.
PACKAGES
Entry points and pricing
Most engagements begin with the Community-Native Architecture Audit, Five-dimension audit of your community, data, and CRM layer with a prioritised connector roadmap.
START HERE
Architecture Audit
Signal inventory, identity gaps, connector roadmap.
$3,500 fixed
NEXT
Community-to-CRM Connector Sprint
One production connector, deployed and monitored.
$5,000–$8,000
NEXT
Transformation Blueprint
Full architecture, agent design, and rollout plan.
$12,000–$18,000 fixed
NEXT
Managed AI Operations
Ongoing evaluation, monitoring, and iteration.
$1,500–$4,500/month
PROOF
Community-Native engagements, written up in full.
Youth esports franchise (client withheld) · Gaming & Esports
Nine admin hours a week returned to coaching staff
A live youth esports franchise runs our Discord-to-CRM architecture in production. Parent questions, roster changes, and session signals now land in one record instead of three inboxes.
Read the full case study →Unnamed client, Series A developer-tools SaaS · SaaS & Dev Tools
Plan-limit questions in a public Slack turned into routed expansion notes
A developer-tools company with an active community Slack was answering buying signals helpfully and then losing them. We matched community identity to the paying account and routed intent to the account owner.
Read the full case study →Unnamed client, online cohort education provider · Online Education
Silence turned into a retention signal before the refund window closed
A cohort-based education provider knew learners went quiet before they churned, but nobody saw it until the refund request arrived. We turned attendance and channel silence into a single scored signal routed to the program lead.
Read the full case study →9 hrs/week
In production today
Admin time returned to staff in a live community-to-CRM build.
40+ products
Catalog records restructured so shopping agents can read specs, stock, and terms.
Evaluated before launch
Nothing goes live until it clears a documented eval threshold on your own data.
You own it
Code, data, connectors, and runbooks stay in your accounts after handover.
NEXT STEP
Ready to scope Community-Native?
Bring your systems and constraints. We'll tell you in 20 minutes whether this applies.