APPLICATION 02

Your team lives in conversation. The work still lives in tabs.

Customers and employees ask, decide, approve, and escalate in Discord, Slack, Teams, WhatsApp, and voice. We turn those moments into governed workflows across CRM, accounting, service, payments, and project systems.

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WHAT WE'D ACTUALLY BUILD

In plain terms: we turn a request, decision, or approval in Slack, Teams, Discord, WhatsApp, or voice into a governed action across CRM, accounting, service, payments, or project systems, with permissions, human checkpoints, and an audit trail.

THE PROBLEM

Why this is broken today

Conversation contains the context, but completing the work still requires people to switch systems, re-enter information, and remember the next step.

Approvals happen in chat but must be re-entered into another system
Customer requests cross several teams and tools before completion
Finance or service teams reconcile conversations with records by hand
Nobody can reconstruct why an automated action occurred

Conversational Operations turns requests, decisions, approvals, and exceptions into governed business actions. Conversation remains the interface, while CRM, accounting, service, payment, and project platforms remain the systems of record.

WORKFLOW IN MOTION

The governed path, in motion.

A short, silent loop of the same path described above. It is supplementary. The written workflow and the diagram remain the source of truth.

Read the transcript

WHAT YOU GET

Outcomes, not deliverable lists.

Conversational requests translated into structured business actions
Human approval at financial, customer, and policy boundaries
CRM, accounting, service, and project records kept current
Evaluation, observability, and audit history for every workflow

RECOMMENDED START

Conversational Operations Audit

Five-dimension audit of one high-friction conversational workflow, its systems, controls, and measurable outcome.

$3,500 fixed

Discuss your challenge

BEFORE IMPLEMENTATION

Confirm that AI is the right operating choice.

Use the advisory entry point to compare existing licensed capability, rules-based automation, integration, and custom engineering before committing to a workflow build.

Explore AI Adoption & Operations

Portfolio example: NeoAistriq developed Blueslate within Fractal KX for voice enquiries, lead capture, follow-up, bookings, and business visibility. This is product evidence, not a client outcome.

Product evidence: Signalisys is our beta workflow for turning selected Discord conversations into human-reviewed signals and owned native actions. External CRM delivery remains planned. This is product evidence, not a measured client outcome.

Explore Signalisys in our work

NEXT STEP

Ready to scope Conversational Operations?

Bring your systems and constraints. We'll tell you in 20 minutes whether this applies.

Find your starting point